Microsoft Dynamics CRM - Statement of Direction
August 2008
Microsoft Dynamics CRM 4.0 Roadmap
In December 2007, Microsoft released Microsoft Dynamics CRM 4.0 which delivered a range of new capabilities for our customers including:
- Continued investment in the CRM capabilities enriching the extensive Sales, Customer Service and Marketing functionality.
- Windows Workflow Foundation to provide a world-class enterprise workflow capability.
- Multi-currency and Multi-language support for customers with global deployment demands.
- The power of choice over how to deliver and consume Microsoft Dynamics CRM; whether that is via an on-demand Software-as-a-Service (SaaS) or installing it on-premise, i.e. their own servers located in their own data center. The customer can move from on-demand to on-premise (and vice-versa) at any time while preserving their customizations and data.
- Integration with Microsoft’s Unified Communications platform to embed “presence”, i.e. the ability to see a customer or colleague’s status such as Available, Busy, Away etc. and then interact with them via phone, email or instant messaging.
- For information on Microsoft Dynamics CRM 4.0, go to: http://download.microsoft.com/download/6/8/a/68a51d11-bdea-4c9c-9923-044028bae2e4/MicrosoftDynamicsCRM_Top60Guide.xps
There is also a plan of continuous innovation and capabilities for Microsoft Dynamics CRM 4.0, which includes:
- Mobility
- Accelerators
- BizTalk Integration
- SharePoint Web Parts
More Reading
- Executive Summary
- Microsoft Dynamics CRM 4.0 Roadmap
