Microsoft Dynamics CRM - Statement of Direction
August 2008
Conclusion
This document has outlined the future direction of Microsoft Dynamics CRM through to the next release. Between now and the release of Dynamics CRM “V.Next” Microsoft has an aggressive roadmap of innovation to broaden capabilities for new and existing Dynamics CRM 4.0 customers, namely:
- Mobility
- Accelerators
- BizTalk Adapter
- SharePoint List Web Part
Coupled with these solutions will be continued focus and expansion of our on-demand Dynamics CRM offerings whether that is through Microsoft directly (Dynamics CRM Online) or our extensive global partner network. As we look towards the release of Dynamics CRM “V.Next” and over the longer term Microsoft will continue to invest in delivering a solution that:
- drives maximum user productivity
- delivers business insight and collaboration irrespective of a person’s role within their organization
- enriches the core sales, service and marketing capabilities of Dynamics CRM
- provides a flexible and scalable business solution platform
It is truly an exciting time to be implementing or evaluating Microsoft Dynamics CRM! Our mission is to deliver software and services that enable extraordinary customer relationships with world-class business results. This briefing document will be updated periodically between now and the release of Microsoft Dynamics CRM “V.Next”. Our intention is to keep our prospective and current customers, partners and interested parties informed of the full Microsoft Dynamics CRM roadmap. We look forward to keeping you informed of the innovations and exciting capabilities that Microsoft Dynamics CRM will deliver for you now and into the future!
The Microsoft Dynamics CRM Team
